How do you protect the customer experience?

Our goal is to give our members an experience that improves their daily life, a little bit at a time. We aim to offer them the best services and exposure to offers and experiences at prices they cannot find elsewhere. By maintaining and building this reputation amongst our members we are able to send you more loyal customers.

Why should I offer Havn members a free drink?

This is only if you participate in our Drinks subscription package. We promote your venue (bar, pub, restaurant) through the Havn app, website, and various other channels such as push notifications free of charge which drives more footfall to your venue and frees up your staff to engage with on- site customers.

Offering free drinks has always been a key marketing tool for venues, we are not re-inventing the wheel but simply offering venues an easier and cheaper way to drive footfall.

This not only drives more footfall but also builds customer loyalty and the opportunity for the customer to spend more and keep coming back with friends.

Our customer service team

is available 24/7

to answer queries.

Can Havn members leave a tip through the app?

Havn membership covers all costs. Tipping is not required. Havn members have the option to offer a tip via the app if they feel the restaurant / server has gone above and beyond. All tips on the Havn app will be forwarded electronically to the venue for distribution to its staff.

What kind of tools do restaurant partners receive?

Havn has a separate app for partners with your dashboard to help venue partners keep track of new orders, and manage service. Our venue app software gives deeper access to menus, payment information, sales data and customer insights. We’ve got a tech team making sure the partner tools are up to speed and running smoothly every day.

How does Havn fight food waste?

Havn provides a marketplace that connects businesses who have surplus food with Havn members who want to rescue this food either for their own consumption or to donate to charity. Havn members can order a specific meal or a “Havn bag” of surplus food at a discount to retail price and then collect it from the stores in question in a pre-set collection time window.

Through the Havn venue app, Havn partners can upload any surplus meals that otherwise might go to waste, and set a price and collection time window.

How are orders processed on the Havn app?

Orders from Havn members will show directly on the Partner’s App where you will be able to accept and update the order status. The Havn team will provide training to help you understand how orders are processed, tracked and managed on the platform.

Does Havn deliver meals?

Havn wants to drive more footfall to venues in contrast with delivery apps, saving both customers and venues delivery fees, reducing pollution and urban traffic congestion, and getting our members out and about with a little exercise. Not to mention a quick walk will help build up a member’s appetite and a busy restaurant always attracts more customers!

Why should I get my business on Havn?

When you work with us, your business will gain exposure to thousands of Havn members in your city which will drive more footfall to your venue and boost sales.

Havn can help your business grow in many ways:

• Boost footfall, sales & loyalty

• Keep marketing costs at a minimum

• Eliminate unnecessary expenses and increase employee productivity

• Access to invaluable data

Interested in joining our platform?

Fill out our interest form today on www.havn.app

How can I get my business on Havn?

Getting your business on Havn is super easy. Simply fill out the interest form on our website, once approved, you can upload the food, drinks or meals that you wish to offer our members.

Are there any joining or installation fees?

There are no fees, no new equipment and no software installation to get your business on Havn. We only collect a service fee based on what you sell to our members on the Havn app. This fee is calculated as a percentage of your sales on the Havn app for the meals and drinks you sell.

How much % of revenue do I (my business) share with Havn?

Unlike other food/drink apps and delivery apps, we do not charge any fees to businesses for joining nor any monthly subscription. We have paying members who search for restaurants/cafes/ bars near to their location to claim their meal or drink. We do all the marketing for you to send you customers, freeing up your staff time to better focus on meal quality and customer service.

We make money

when you make money,

its a win-win situation!

How will havn help me grow my business?

Havn has members who have already paid for a subscription and are looking to claim their meals or drinks in partner venues. We help drive more footfall to your venue and consequently boost your sales.

Havn also helps in many other areas; including: bringing new customers, filling empty seats during off-peak hours, retaining loyal customers, cutting marketing costs, improved customer engagement, experimenting with new dishes/cocktails, access to invaluable data analytics for targeted marketing, freeing up staff, cutting costs of advertising & printing coupons, saving on payment processing fees.

What kind of marketing will Havn do?

We succeed when you do - so we invest in bringing your venue exposure to our members. Once you launch with us, you can expect to be included in every promotion and marketing campaign to Havn members, regardless of the online channels we use.

As a venue partner you will be empowered, through the Havn app, to create marketing campaigns for our local members and create micro campaigns for a specific moment to drive greater footfall to your venue.

Does Havn promote responsible drinking?

Havn encourages its members to drink responsibly. We also provide links to responsible drinking websites such as http://responsibility.org and https://www.drinkaware.co.uk

What’s the signup process like?

Once you fill out our interest form, a member of the Havn team will contact you to discuss your business and make sure we’re a good fit.

Are there any additional costs involved in signing up?

There is no on-boarding fee, no subscription fee, no installation fee.

We only charge you when we send you a customer who claims a meal. We do not charge you for members who claim a drink as this drink is offered to our members free of charge only by venues who participate in our Drinks membership packages.

If you require a photographer to take professional photos, we can provide but this will include a fee for the photos and equipment used during the photoshoot. Easy Payment options are available.

Is my restaurant a good fit for Havn members?

We work with venues that people in your city love. If you’re a local gem, with a 2+ FSA rating (https:// ratings.food.gov.uk/) then please reach out to us today by signing up on www.havn.app

When and how will Havn pay us?

We will set up a direct debit to your account for easy payments.

How long does it take to become a partner?

Depending on how many locations you have, it’s possible to become a Havn partner in a day! You can begin the process by signing up on www.havn. app. We’re excited to hear from you!

Is there a cancellation charge if we terminate our contract with Havn?

There are no on-boarding fees and no cancellation fees, businesses can cancel anytime with a 30 day notice period to protect our members.

How can I update my menu on the Havn app?

On the Partner’s App, you can offer every menu item that you have available. Add an item name, description, pictures, daily quantity (if there is one), along with other options too. You have the flexibility to create as many menu items as you want and select the ones that are part of the Havn subscription.

If you have multiple venues, you can duplicate a menu from one venue to another.

If certain items have limited availability, you can indicate and set the time directly in the platform.

What is Havn?

Havn is a 100% free to download, subscription based SuperApp that allows members to access a wide variety of Lifestyle and Hospitality services through our carefully curated partners including; food, beverages, travel, fitness, spa, cinema and lifestyle experiences.

How does it work?

Users subscribe to a monthly membership package for food, drinks etc.. Users/Members then may access any of our partner venues to claim their meal or drink, without the need to present coupons or vouchers. As Users have already paid their monthly membership there is no need for any transaction/ payment processing at time of pickup. Members can roll over any unused meals or donate a meal to charity to feed the homeless.

Each venue (restaurant, cafe, bar) has the flexibility to add any number of meals or drinks to their Havn App menu and change their offering daily, in fact we encourage our partners to add daily specials.

1. Havn members open the Havn app; member looks for a venue near by; member picks an item (or more) from a Havn partner menu, and places their order

2. Member receives an electronic voucher in the app representing their order

3. Member then visits the Havn partner venue to claim/pickup their order by presenting the voucher on the app

4. Havn partner venue fulfills the order and serves it (on-site or take-away) to the member

5. Members leave after they are served, without making any payment